Call Center Rep.

Position Summary:

We are seeking friendly, attentive, and dedicated Call Center Agents to join our expanding team! In this role, you will manage both inbound and outbound calls, addressing customer inquiries, responding to concerns, and providing accurate information and timely solutions. The ideal candidates will possess an outgoing and positive demeanor, a strong work ethic, and excellent listening skills. A proven ability to collaborate effectively in a team environment is essential, as our Call Center Agents often serve as the primary point of contact for our customers. We are committed to hiring individuals with a sincere dedication to customer service and satisfaction. If you are motivated and eager to contribute to a positive customer experience, we encourage you to apply!

Job Responsibilities:

• Maintain professional relationships with customers through ongoing excellent customer service.
• Meet or exceeding call quotas.
• Follow all communication procedures, policies, and guidelines during every customer interaction.
• Handle any customer complaints respectfully and professionally.
• Maintain customer satisfaction ratings based on criteria set by management.
• Key data into the CRM platform to keep each customer record updated.
• Complete weekly Call Center statistical reports.
• Keep supervisor informed of area activities and significant problems.
• Complete required reports and records accurately and promptly.

Knowledge, Skills, and Abilities:

• Minimum 1-3 years of experience in a call center environment.
• Superior customer service skills and abilities.
• Proven track record of meeting or over-achieving quota.
• Strong phone and verbal communication skills along with active listening skills.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively
• High level of professionalism.
• Excellent problem-solving abilities.
• Advance computer skills.
• Attention to detail.
• Ability to adapt to procedure and protocol changes.
• Spanish Bilingual (preferred, not required).

ABOUT ARCHER

ARCHER Systems is a leading technology-enabled legal services company that provides pre-settlement and post-settlement administration services for a single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top-tier talent to enhance customer service and offer new product lines and services.

ARCHER’s core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate, and bankruptcy coordination, release administration, medical records review, plaintiff fact sheet, and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics, and reporting are handled efficiently and effectively.