Position: Director of Human Resources Operations
Office: Office of Human Resources
Location: 1825 I (Eye) Street, NW, Washington, DC 20006
Employment Status: Regular/Full-Time/Exempt
ABOUT LSC:
Established by Congress in 1974, the Legal Services Corporation (LSC) is the country’s single largest funder of civil legal aid for low-income Americans. LSC currently funds 132 independent nonprofit legal aid organizations with more than 800 offices throughout the nation. LSC’s mission is to promote equal access to justice and provide grants for high-quality civil legal assistance to low-income Americans. This position will require working from an office in D.C. in accordance with LSC’s hybrid work model. The successful candidate must live in the Washington, D.C. metropolitan area.
BASIC JOB FUNCTION:
The Director of Human Resources Operations leads the design, implementation, and administration of operational processes used to deliver HR programs and projects. Collaborates with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives in compensation, performance management, and professional development. The position is responsible for developing scalable methodologies and tools to optimize HR operations and streamline core functions like recruitment, onboarding, retirements, performance managements, and others that make up the employment lifecycle. Ensures that the application of policies align with LSC’s short- and long-term organizational objectives. Supervises three employees. Reports to the Chief Human Resources Officer.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Ability to develop and maintain effective working partnerships and represent the organization in a professional manner. Strong Project Management skills including workflow analysis and design.
- Develops, evaluates, and implements human resource policies, procedures, and best practices.
- Offers thought leadership regarding organizational development and people-related strategy and execution.
- Identifies and tracks key metrics including best practice industry benchmarks to create and maintain a strategic HR analytics dashboard. Collaborates with members of the Executive team to identify and meet organizational information needs.
- Develops and implements a strong talent acquisition strategy with a lens towards equity, including recruiting and pipeline building, and positions LSC as a talent destination in our field. Ensures hiring managers and candidates are supported throughout the process.
- Ensures compliance with federal, state, and local employment laws and regulations and recommends best practices.
- Supports employee experience and growth through a dynamic onboarding program and cultivating professional development pathways for team members.
- Develops strong working relationships with LSC’s vendors/consultants and facilitates vendor selection/re-compete processes for HR vendors.
- Oversees the performance management process, ensuring timeliness, transparency, and equity, with a growth mindset. Revamps current process, including cadence and content of supervisor-direct report conversations, competencies, multi-directional feedback, and strategies for centering learning and growth.
- Supports development, implementation, and updates to the compensation philosophy, project manages compensation studies undertaken by independent consultants, supports alignment of compensation and performance frameworks, and supports implementation of equitable compensation processes and transparent communications.
- Supports senior leadership in overall strategy development, organizational transformation, and decision-making through HR analytics and strategy.
- As a change agent and champion, supports organizational diversity, equity, and inclusion (DEI) initiatives and embeds equity in organizational policies, processes, norms, and culture.
COMPETENCIES REQUIRED:
General:
- Excellent written communication skills.
- An ability to produce professional, clear, well-written work product that requires minimal editing.
- Excellent oral communication and interpersonal skills, including ability to reach different audiences and manage conflicts.
- Excellent project management skills and the ability and interest to own projects and create processes to improve the delivery of legal services to LSC’s internal clients.
- A strong commitment to public service and to LSC’s mission of providing legal services to low-income persons.
- Unimpeachable integrity and adherence to the highest standards of ethics and professionalism.
- Ability to function in a discreet, diplomatic, and confidential matter.
- Sound judgment, strong organizational skills, and ability to manage multiple priorities.
- Ability to work effectively both independently and in a team environment.
Technical/Specialized:
- A bachelor’s degree and 7-10 years of human resources or relevant experience required; must have strong research and analytical skills.
- Capacity to identify, evaluate, and understand trends in the labor market and their impact on LSC.
- Strong knowledge of current human resources practices, pertinent state, and federal regulations, and compliance requirements that affect employment practices.
- Proficient in Microsoft Office with advanced knowledge of Excel and PowerPoint.
SALARY AND BENEFITS:
Director of Human Resources Operations: $153,602 - $159,808
LSC has a competitive market-based salary structure that establishes a specific salary range for this position which has 10 steps. A new hire is typically hired at Step 1 and receives a step increase annually. In special circumstances, LSC may authorize a new hire to start at a higher step based on a special business need or the significantly higher qualifications of the new employee. Employees hired after October 1st of any calendar year will receive their first step increase the January following their first full year of employment.
This position is eligible to participate in LSC’s excellent employee benefits program, including medical, dental and vision plans, 403(b) thrift plan, paid leave, and other employee benefits.
APPLICATION PROCESS:
You must apply on our website. To have your application considered, you must answer all questions and provide all requested information. Incomplete applications will not be reviewed. Your application must include your résumé and a cover letter explaining why you are a good fit for this position. Apply at: www.lsc.gov/about-lsc/careers
Note: If you need a reasonable accommodation in the application process, please notify OHR at jobapplicant@lsc.gov.
DIVERSITY, EQUITY, AND INCLUSION STATEMENT:
We are committed to diversity, equity and inclusion. Our differences fuel excellence, and we strive to create an environment where every individual is valued and feels empowered to bring their full, authentic self to work. We are building a community rooted in openness and trust where colleagues have the resources to grow, thrive and fully contribute to achieving equal access to justice.
LSC is an equal opportunity employer.