Job Description
Join Our Team at Litera: Where Legal Technology Meets Excellence
Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.
Overview:
As a Renewals Account Manager at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.
Key Responsibilities:
- A Renewals Manager will primarily interact with customers via email, phone and video conference.
- Coordinate customer deliverables across sales, customer success, finance, and partner teams
- Develop single, multiple, and co-termed product renewal order forms
- Update and manage key information and reporting in Salesforce
- Track progress using dashboard and reporting
- Understand NPS, Net Retention and other influencing metrics
- Position the value and benefits of our software to show ROI
Qualifications:
- You get things done and routinely meet metric-based goals
- You are customer service focus, strong attention to detail, and ability to excel in a fast-paced environment
- Demonstrate the skills to be promoted or sought out to advance the team, department, and organization
- A strong desire to keep learning new things
Why Join Litera?
- The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
- Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
- Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
- Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
- Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.