Renewals Account Manager

Job Description

Join the Legal Tech Revolution at Litera

Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model. This position is based in Pristine, Kosovo and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week.

Overview:

As a Renewals Account Manager at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

Key Responsibilities:

• A Renewals Manager will primarily interact with customers via email, phone and video conference.
• Coordinate customer deliverables across sales, customer success, finance, and partner teams
• Develop single, multiple, and co-termed product renewal order forms
• Update and manage key information and reporting in Salesforce
• Track progress using dashboard and reporting
• Understand NPS, Net Retention and other influencing metrics
• Position the value and benefits of our software to show ROI

Qualifications:

• You get things done and routinely meet metric-based goals
• You are customer service focus, strong attention to detail, and ability to excel in a fast-paced environment
• Demonstrate the skills to be promoted or sought out to advance the team, department, and organization
• A strong desire to keep learning new things

Why Join Litera?

The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles.