Solutions Consultant

Job Description

Join the Legal Tech Revolution at Litera

Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model. This position is based in [See office locations below] and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week .This hybrid approach enables us to build a collaborative and innovative work environment while maintaining the flexibility that supports both productivity and work-life balance. We are actively seeking talented individuals to join our team in this exciting new phase of growth.

Available Office Locations: Austin | Boston | Chicago | New Jersey | New York City | Philadelphia | Raleigh | Toronto |

Overview: As a Solutions Consultant you are a customer-facing advisor responsible for accelerating product adoption, guiding best-practice usage, and delivering measurable outcomes across enterprise accounts. The role operationalizes methodologies, playbooks, and success plans that help customers realize the full value of our solutions while strengthening stakeholder partnerships.

Key Responsibilities:

• Onboard & Adopt
  • Lead post-implementation onboarding (typically 4–6 weeks), focusing on role-based enablement and usage baselines.
  • Conduct adoption assessments (system checks) and co-create the initial Product Success Plan with outcomes and KPIs.
• Support & Evolve
  • Manage and iterate Product Success Plans; design and run adoption projects to expand feature usage and achieve defined outcomes.
  • Facilitate roadmap/release reviews and adoption communications; deliver quarterly Health Checks with recommendations.
• Renew & Add
  • Partner with CSMs for quarterly account planning and support renewals with value proof and references
• Coverage Model
  • 1:1 strategic coverage for high-value accounts; tech-touch pooled plays for long-tail segments via webinars and office hours.
• Outcomes and Metrics
  • Adoption KPIs (active users, feature adoption %, time-to-value), health scores, NPS, references, and outcomes achieved.
  • Execution quality against playbooks and success-plan milestones; rigorous risk tracking and escalation management.

Qualifications:

• 5–8+ years in Solution Consulting, Customer Success, TAM, or related SaaS roles (legal experience preferred).
• Proven record driving adoption and retention; consultative influence with executive stakeholders.
• Exceptional communication and executive presence, with the ability to engage both technical and business leaders.
• Strong consultative skills with ability to influence executive stakeholders and guide customers on best practices.

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles