Technical Implementation Engineer

Job Description

Join the Legal Tech Revolution at Litera

Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

This position is based in New Jersey, Raleigh or Philadelphia and candidates should reside within reasonable commuting distance to the office, as this role requires on-site presence at least three days per week.

Overview: As a Technical Implementation Engineer at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession. The Technical Implementation Engineer is responsible for delivering customer onboarding and implementation projects across the Litera product stack. This role combines hands-on technical delivery with the ability to work independently on standard implementations, while collaborating with senior team members on more complex solution design and architecture.

Key Responsibilities:

Implementation & Delivery Support

• Lead and deliver standard onboarding and implementation projects end-to-end.
• Execute technical tasks including configuration, deployment, validation, and optimisation.
• Work directly with customers during implementation phases, including leading technical discussions where appropriate.
• Follow established designs and contribute to implementation planning.
• Identify risks, dependencies, and technical considerations during delivery.
• Collaborate with senior team members on complex or non-standard architectures.
• Translate high-level designs into actionable implementation steps.

Customer Engagement

• Build effective working relationships with customers during delivery.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.
• Provide implementation updates, guidance, and support throughout project lifecycles.

Documentation & Knowledge Management

• Produce and maintain high-quality technical documentation, including implementation guides and configuration records.
• Ensure accurate and complete handover documentation for BAU support teams
• Contribute to internal knowledge sharing and best practices.

Operational & Platform Support

• Troubleshoot and resolve technical issues during onboarding and delivery.
• Act as a point of escalation for Support members where applicable.
• Support BAU transition activities, including technical walkthroughs and knowledge transfer sessions.
• Assist in resolving post-implementation issues where required.
• Contribute to maintaining platform stability and delivery quality.
• Escalate complex or high-impact issues to senior team members and development as needed.

Continuous Improvement & Development

• Identify and contribute to improvements in delivery processes, tooling, and documentation.
• Continuously develop technical and consulting skills.

Qualifications:

Required

• Strong working knowledge of Microsoft 365, Azure, and Power Platform including:
  • Entra ID, identity and security concepts.
  • Microsoft Fundamentals: MS 900, AZ900, SC900

• 3 years proven experience delivering technical implementations or onboarding projects.
• Ability to work independently on standard delivery tasks and projects.
• Solid troubleshooting and problem-solving skills.
• Strong communication skills with customer-facing experience.
• Ability to manage priorities and deliver work to deadlines.

Desirable

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Exposure to DevOps, CI/CD, or automation practices.
• Experience working in Professional Services or a customer delivery environment.
• Awareness of legal technology environments.

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles