Job Description
Join Our Team at Litera: Where Legal Technology Meets Excellence
Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.
Role Overview
We are seeking a strategic and operationally minded Vice President of Professional Services to lead our global delivery organization. This role is responsible for the successful implementation and consulting of Litera’s Legal Tech products across diverse client environments. The VP will oversee the administration, reporting, P&L, and utilization of the Professional Services team, ensuring high-quality delivery, customer satisfaction, and scalable growth.
Key Responsibilities
- Strategic Leadership
- Define and execute the global professional services strategy aligned with Litera’s business goals.
- Partner with Product, Customer Success, and Sales to drive customer outcomes and adoption.
- Operational Excellence
- Own the P&L for the Professional Services organization, ensuring profitability and efficiency.
- Develop and manage KPIs for utilization, delivery timelines, customer satisfaction, and team performance.
- Implement scalable processes and systems for project management, resource allocation, and reporting.
- Team Management
- Lead and grow a high-performing global team of consultants, project managers, and delivery specialists.
- Foster a culture of accountability, continuous improvement, and customer-centricity.
- Customer Engagement
- Serve as an executive sponsor for strategic accounts, ensuring successful delivery and long-term value.
- Develop service offerings and consulting packages that align with customer needs and product capabilities.
- Innovation & Enablement
- Drive continuous improvement in delivery methodologies, tools, and training.
- Stay ahead of Legal Tech trends and ensure the team is equipped to consult on emerging technologies.
Qualifications
- 10+ years of experience in Professional Services leadership, ideally within SaaS or Legal Tech.
- Proven success managing global teams and owning P&L responsibilities.
- Strong background in operations, systems management, and data-driven decision-making.
- Expertise in project delivery, customer engagement, and consulting services.
- Excellent communication, leadership, and stakeholder management skills.
Preferred Experience
- Familiarity with legal workflows and law firm operations.
- Experience with tools like Salesforce, PSA platforms, and data visualization software.
- Background in scaling services organizations through growth and transformation.
Why Join Litera?
- The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
- Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
- Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
- Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
- Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.